The next visit begins with remembering.

The story in one place.

Customer files, visit history and treatment notes accompany the consultation. Search for a person and follow up directly with their last visit.

Before the next treatment, open the profile and see which visits and notes are available. For example, you add a care recommendation that was discussed or a preference that is relevant to the consultation. This means that the customer does not have to tell her story again every time she is represented. Which people are allowed to see this information depends on the salon permissions.

An AI customer briefing can clearly summarize existing information before treatment, provided the function is included in the tariff. This way you can prepare for the visit without having to search for each note individually. The summary refers to the available information and should be compared with the original history for important details.

A personal approach.

Your customers can find appointments and orders in their customer account. This means that contact remains easy even outside opening hours.

Your customers use their personal access to find their own appointments and orders. The customer account is separate from employee access to salon management. A customer can thus see their own processes; He does not have access to your company's customer file or roster.

Value loyalty.

Loyalty points, rewards and vouchers give you opportunities to retain regular customers. You decide what suits your salon.

You decide what your salon’s loyalty offer should look like and which reward goes with it. The existing connection can be taken up again on the next visit. A voucher is a managed value that can be redeemed; Loyalty points are part of your reward model. Both should be used with clear conditions for customers.

Stay in touch appropriately.

Visit intervals and consent help with rebooking and recovery. Anyone who does not wish to receive advertising messages is exempt from this.

For example: After a reasonable visit interval, you want to remind you of the next cut. You use the visit context and check the necessary consent. Consent to advertising cannot be derived from the fact that a person has already been to the salon. Shipping rules and cancellations are therefore part of the same process.

Individual customer messages and their history are also part of the support. You can follow up on a specific query instead of setting up a campaign straight away. A personal service message and an advertising campaign have different reasons; The necessary recipient and shipping requirements remain to be checked.

Space for your advice.

With customer groups, forms and your own profile fields, you can record the information that is relevant to your services.

You can structure information according to your services instead of writing everything in a single free text field. A customer group helps select relevant contacts; A separate profile field records a recurring consulting aspect. Forms are used for orderly recording. Record the information that you actually need for the respective care.

Actually handle callbacks.

A shared call list keeps callback requests, notes and history together. Your team sees what’s at stake and what has already been done.

For example: During a treatment, someone calls with a question about color. You or your team write down the callback request and the reason. When you call back, you can see what it was about; The course is then supplemented. This means the next person doesn't have to guess what has already been done between paper notes, telephone and messages.