Your customers find their moment.
On your website she chooses performance, employees and suitable free time. Even if no one can answer the phone in the salon.
Your calendar makes room. For your craft.
While you're editing, your customers are booking online. Frisys connects the booking with your team, your services and the times you really want to offer.
From the first click to the occupied chair.
An appointment often begins long before the salon visit. This is how the steps intertwine.
The appointment finds its place.
Duration, exposure time, buffer and required resources determine what can be booked. The booking ends up in the shared calendar and is visible to your team.
A reminder keeps the appointment present.
The right reminder helps your customers keep track of their visit. If something changes, rebooking, cancellation and waiting list remain the same.
A calendar for real salon days.
Here's how to work with it in your salon.
Online booking with your rules.
You decide which services are offered online, how far in advance they can be booked and which employees are available for this.
For example: A haircut lasts 60 minutes and can only be booked with employees approved for it. You determine the booking lead time and the times offered. Your customers choose from the appropriate options on the website; the selected booking appears in the salon calendar. This explains the online selection from your settings.
Use your free time wisely again.
Requests on the waiting list remain visible. If an appointment becomes available, you can check who the gap is suitable for and make targeted contact.
For example: A customer is looking for a color appointment on Friday, but there is no suitable slot. You keep the request on the waiting list. If a time becomes available, compare the duration, desired performance and availability and contact the right person. A waiting list is therefore a concrete work aid and not a promise that every gap will be automatically filled.
Intelligent gap optimization and automatic waiting list matching extend this process depending on the tariff. Gap optimization helps to consider free times that match the required duration. When matching, existing wishes are brought together with an opportunity that has become available. You continue to check whether performance, time and person fit together; a suggestion is not yet a confirmed visit.
Keep an eye on changes together.
Reminders, rebookings and cancellations are part of the appointment. Your team works with the same current calendar.
For example: A customer wants to come at 11:30 instead of 10 a.m. The change is part of the existing booking so that your team works with the same status. Memories are linked to the appointment. Which messages are actually sent depends on the rules and connected channels that have been set up.
Time for everything that goes with it.
Plan resources, preparation and follow-up as well as absences. Working hours and time that can be booked online remain separate settings.
With a color treatment, not the entire treatment period is active working time in the chair. Determine the exposure time and plan required resources as well as preparation and follow-up. Vacations and other absences further limit planning. Working hours say when someone works; The online availability says separately which time customers can book.
You say what's coming. Buddy will help you with that.
Buddy guides you to the appropriate area and helps you get things done. You see the steps, keep your approvals in your hand and get to know the software along the way.
Get to know BuddyThe appointment turns into a good visit.
In the customer file you will find the story behind the booking: preferences, notes and past treatments.